Privacy Policy

Privacy Policy

Last updated: 31 October 2025

Palisade Security (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect on palisadesecurity.co, how we use it, and the choices you have. It is written to align with the New Zealand Privacy Act 2020. If you are located overseas (e.g., EU/UK), we also explain additional rights that may apply.

1) Who we are

Data controller: Palisade Security, Auckland, New Zealand.
Contact: info@palisadesecurity.co

2) What we collect

  • Contact/quote details – name, email, phone, company, and the message you send via our contact or project forms (WPForms ID 275/244).
  • Newsletter sign-ups – your email address and consent preferences.
  • Operational emails – messages you send to our addresses (e.g., info@).
  • Website analytics & cookies – IP address, device, pages viewed, and basic usage statistics (from our host and any analytics we enable). Cookies may remember preferences and help security/performance.
  • Logs & security – firewall/hosting logs used to protect the site from abuse.

We do not intentionally collect sensitive information via the website and we don’t knowingly collect data from children under 16.

3) How we use your information

  • Respond to enquiries, quotes, and service requests.
  • Provide and improve our services and website.
  • Send updates or marketing you’ve opted in to (you can unsubscribe anytime).
  • Protect our site, users, and business (fraud prevention, security, compliance).

Legal basis (for international visitors): consent (newsletters), contract/performance (quotes, service requests), and legitimate interests (site security, basic analytics).

4) Sharing & third-party processing

We don’t sell your personal information. We may share it with trusted processors solely to run our business:

  • Website hosting & security: Hostinger (infrastructure, logs, backups).
  • Website platform: WordPress and plugins (e.g., WPForms for forms; WP Mail SMTP/SMTP provider for email sending).
  • Email services: Our email provider/SMTP to deliver messages.
  • Analytics (if enabled): e.g., Google Analytics or similar.

These providers process data under their own privacy terms and only for our instructions. We may disclose information if required by law, to protect rights/safety, or during a business reorganisation.

5) International transfers

Our hosting and tools may store or process data in countries outside New Zealand. We take reasonable steps to ensure comparable safeguards (e.g., contractual protections) consistent with the Privacy Act 2020.

6) Data retention

  • Contact/quote enquiries: generally 12–24 months after last interaction, or longer if they relate to ongoing services, disputes, or legal requirements.
  • Newsletter records: until you unsubscribe or we delete inactive lists.
  • Server/security logs: typically up to 12 months, unless needed longer for security or compliance.

7) Your rights

Under the NZ Privacy Act you can request to access and correct your personal information. To make a request, contact us at info@palisadesecurity.co.

If you have concerns, you may contact the Office of the Privacy Commissioner (New Zealand). We’re committed to resolving issues promptly and fairly.

EU/UK visitors: You may also have rights to deletion, restriction, portability, and to object. Where applicable, you can withdraw consent at any time (this won’t affect prior lawful processing).

8) Cookies & tracking

We use essential cookies for site operation and security, and may use optional analytics cookies to understand usage. You can control cookies via your browser settings. If you enable an in-site cookie banner, your choices will be honoured.

9) Email marketing

If you join our mailing list, we’ll send occasional updates. Each email includes an unsubscribe link. We also honour direct requests to be removed from our lists.

10) Data security

We use reasonable technical and organisational measures (HTTPS/TLS, restricted access, backups, updated software). No method is 100% secure, so we encourage you to report any suspected issue immediately.

11) Third-party links & embedded content

Our site may include links or embeds (e.g., maps, videos). Those services may collect data according to their own policies. We’re not responsible for third-party sites.

12) Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last updated” date will change, and significant updates will be communicated where appropriate.

13) Contact us

Palisade Security
Auckland, New Zealand
info@palisadesecurity.co